HELP & SUPPORT

Find answers to common questions or get in touch with our team.

Email us directly

Getting started

How do I create an account?
Click "Sign in" in the top navigation, then select "Create account". Fill in your name, email and password. You'll receive a verification email — click the link to activate your account. You can also sign up instantly using Google.
Is Frontpage free to use?
Yes — browsing and listing are completely free for private sellers. We offer an optional Featured Listing upgrade for $9 per listing, which places your ad at the top of search results and gives it 5x more visibility. There are no commissions or hidden fees.
What categories can I list in?
Frontpage supports: Buy & Sell, Motors, Property, Jobs, Services, Electronics, Furniture, and Community. More categories will be added as we grow.

Posting an ad

How do I post an ad?
Click "+ Post Ad" in the navigation. You'll need to be signed in. Fill in your category, title, description, price, location and photos, then click "Post my ad". Your listing will be live immediately.
What is a Featured Listing?
A Featured Listing ($9 one-time) places your ad at the very top of search results in your category, includes a "Featured" badge, and extends your listing from 30 to 60 days. Featured listings get on average 5x more views than standard listings.
How long does my listing stay live?
Standard listings are active for 30 days. Featured listings are active for 60 days. You can manage your listings from your dashboard at any time.
Can I edit or delete my listing?
Yes — go to your Dashboard and click "My listings". From there you can view, edit or delete any of your active listings.

Buying safely

How do I contact a seller?
On any listing page, use the "Send message" form to contact the seller. Your personal contact details remain private — all communication happens through Frontpage's secure messaging system until you choose to share them.
How do I stay safe when buying?
Always meet in a safe, public place. Never send money before inspecting the item in person. Use Frontpage messaging rather than sharing your personal phone number or email until you're confident. If something feels wrong, trust your instincts and report the listing.
How do I report a suspicious listing?
Email us at frontpageaus@gmail.com with the listing details and your concerns. We take all reports seriously and will investigate promptly.

Accounts & payments

How do I reset my password?
On the Sign in page, click "Forgot your password?" and enter your email address. We'll send you a reset link. Check your spam folder if you don't see it within a few minutes.
How do payments work for Featured Listings?
Payments are processed securely by Stripe — one of the world's most trusted payment processors. We accept all major credit and debit cards, Apple Pay, and more. We never store your payment details on our servers.
How do I delete my account?
Email us at frontpageaus@gmail.com with your account email and a request to delete your account. We'll process this within 48 hours and confirm by email.

STILL NEED HELP?

Our team reads every message and responds within 24 hours on business days.

frontpageaus@gmail.com